Features
- Employees can submit new helpdesk tickets and assign them to specific IT users.
- Employees can view their submitted tickets and review the status of their requests.
- IT staff can search, view and manage their assigned tickets.
- Admin users can monitor all activities, view summary reports and manage IT staff.
About this application
Need a self-service IT helpdesk to organize and solve internal requests? Create tickets, assign them to specific IT employees and monitor their status with Caspio’s FREE IT Helpdesk system! This ready-made template allows IT to embed a custom helpdesk on their intranet or portal.